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Neupass FaqsTata Neu is a digital super app by the Tata Group that integrates multiple Tata-owned brands and services into a single platform. It offers a seamless shopping, travel, and lifestyle experience by allowing users to earn and redeem NeuCoins across various Tata brands, including IHCL, Air India/Air India Express, BigBasket, Croma, Westside, Tanishq, and many more.
NeuPass is access to a power-packed membership programme where members can shop, order food, book travel and a lot more, while being rewarded for it. NeuPass loyalty program rewards the member with special offers, savings, NeuCoins where members can earn and redeem their NeuCoins across multiple participating Tata Brands in this program.
NeuCoins are the reward points that member can earn and use on Tata Neu and its partner brands. Member can earn NeuCoins and use them while shopping, making hotel & flight bookings, ordering food, and so much more at Tata Neu partnered brands. 1 NeuCoin = ₹ 1.
NeuPass opens a whole new world for members, in which they can:
NeuPassrewards Membersfor every purchase made on Tata Neu and its partner brands. They earn minimum 4% NeuCoins on each booking made across IHCL brands when shopping, ordering food, booking travel and a lot more. Use NeuCoins across multiple brands on Tata Neu. 1 NeuCoin = ₹ 1.
Members can earn NeuCoins through eligible transactions made on the Tata Neu application and at partner brands. The earning criteria and eligibility may vary for each participating brand on Tata Neu.
Member can use their NeuCoins on an array of options including:
If a member is shopping online, they can use the NeuCoins by selecting Tata Pay as the payment method. If a Member is shopping in-store, they can inform the cashier that they would like to pay with NeuCoins.
NeuCoins can only be used on eligible spending as defined by the respective brands, and the NeuCoins with the closest expiry date will be used up first so that the Member can get the most out of member rewards.
NeuCoins expire 365 days after its last transaction involving an eligible earn or use of NeuCoins (even if it’s just one NeuCoin earned or used). During special promotions, Member might also earn additional NeuCoins. The expiry of these NeuCoins will be mentioned at the time of issuance.
No, NeuCoins cannot be earned or used in fractions. They are rounded off to the nearest integer. NeuCoins greater than or equal to 0.5 are rounded up while NeuCoins less than 0.5 are rounded down.
Please visit the Tata Neu app or website and look for NeuCoins balance on the Tata Neu homepage.
No, that is not required. Everyone is welcome to sign up for NeuPass. Click on the ‘LOGIN/JOIN’ button on Tata Neu Website or application to enrol.
No, it’s rewarding all the way! There are no charges whatsoever for becoming a Neu Pass member.
Yes, absolutely! NeuPass is open to everyone.
Yes, Member can certainly join NeuPass.
Member’s mobile number and a valid email address is necessary to sign up on Tata Neu. An OTP will be sent on the mobile number required to sign up / login to Tata Neu.
If the redemption transaction is successful, then NeuCoins will be deducted immediately from member’s account.
If the transaction has failed, then the corresponding NeuCoins will be refunded to the member’s account within 24 hours.
No, there is no way to reverse expired NeuCoins into the member’s account.
If member cancel its booking that Member had paid for with NeuCoins, the member will have to raise a refund request for its NeuCoins with the Tata Neu Customer Care team and/or the dedicated IHCL Customer Care team. Once approved, the redeemed NeuCoins will be automatically refunded back to the member’s account.
Each partner brand has its own set of requirements to allow for a tier upgrade. In case a Member does not meet the brand’s requirements, member tier will not be upgraded.
With respect to IHCL, following are the criteria for tier upgrades:
Each upgraded tier remains valid for 365 days from the date of upgrade, unless the member qualifies for a higher tier within that period. If the member does not meet the eligibility criteria to retain the current tier during this 365-day period, the member will be downgraded to the lower tier (as per their eligibility) on completion of 365 days
"Ineligible spends" are defined as follows:
“Eligible spends” or “Eligible charges” are spends made by Members on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa services, salon services, cake shop, business centre services, and purchases at the Taj Khazana chain of stores. The following are not included:
Taj InnerCircle Copper tier benefits
Taj InnerCircle Silver tier benefits
Taj InnerCircle Gold tier benefits
Taj InnerCircle Platinum tier benefits
Members can start earning NeuCoins from the day they become a part of the Tata Neu program, simply by spending at participating IHCL hotels and restaurants.
*Members will earn 4 NeuCoins for every ₹100 spent net of taxes in Ginger Hotels.
Members can earn NeuCoins when they pay in Rupees or any other currency accepted by participating hotels and restaurants on eligible spends.
Yes, for spends at hotels outside India, members will earn NeuCoins based on their eligible spends at the respective hotel. The spend amount will be converted to INR, and NeuCoins will be credited to the member’s account based on the converted amount.
Yes, for spends at hotels outside India, members can redeem NeuCoins based on their eligible spends at the respective hotel. The redemption will have in INR and exchange rate will apply as per the local currency.
Yes, member will earn NeuCoins on all its Qmin transactions using the Tata Neu or Qmin app. NeuCoins won't be awarded if a discount has been used.
Yes, member can pay for its Qmin order, fully or partly, using its NeuCoins. However, NeuCoins can't be used if member has availed a discount.
No, spends at Tree of Life Resorts & Hotels are not eligible to earn NeuCoins.
No, a member cannot redeem their NeuCoins at Tree of Life Resorts & Hotels.
No, a member cannot avail loyalty membership benefits and vouchers at Tree of Life Resorts & Hotels as this is non-participating brand in the loyalty program.
Any member [all tiers] can earn 4% of eligible spending net of taxes at Ginger Hotels.
The member must quote their registered mobile number with Tata Neu at the hotel to avail the discount and give the OTP sent to member for verification. Points are applicable after discount on the invoice. The member can avail the discount even if they are not residing at the hotel.
Platinum & Gold Tier members get the following e-upgrade vouchers:
Platinum & Gold Tier members get the following e-upgrade vouchers:
A member will earn NeuCoins on eligible spends net of taxes and discounts at participating IHCL hotels.
Platinum & Gold Members can enjoy exclusive Happy Hours at a designated venue within the hotel during their stay. Here’s what you need to know:
No, only one member's benefits can be utilized in a single transaction at the time of settling the invoice.
Yes, NeuCoins of multiple member can be redeemed in a single transaction at the time of settling the invoice. The NeuCoins redemptions needs to be verified via OTP for each member.
None of the vouchers and upgrade benefits be gifted; they must be utilized by the member only.
Taj InnerCircle Platinum members have unlimited access to the Taj Club Lounge while residing at the hotel. This is only applicable for the member and a single partner residing with them.
NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of ₹1000 and maximum ₹25000.
Yes, NeuCoins can be used to pay the taxes and other charges on complimentary vouchers where 1 Tata Neu Coin = ₹ 1.
